Frequently Asked Questions

How much does it cost?

All JoyRide tours are two hours long at $350 and gratuity will be automatically included. We offer special rates for charity groups so please contact us for more info!

How many people does a bike hold?

You can have up to 15 people maximum in your group. There are no exceptions to those numbers.

On our 15-seater, there are eight pedaling seats, two seats over the axles that are non-pedaling. Plus one standing spot in the middle for your ‘host’. We recommend a minimum of eight people to rent JoyRide.

If you don’t have 8-15 people in your group, please check out our Event page for group rides!

If you have a large party, we can rent both bikes depending on availability.

There will always be a JoyRide pilot at the helm. (We don’t count them as one of your passengers).

What can we bring on-board?

You can bring non-alcoholic beverages and snacks on the tour. No glass.

We do not provide any alcohol, nor can you bring alcohol on our tours.

We do provide water.

What about the weather?

We go out in all weather! If there is a severe weather warning, your JoyRide guide will determine if it’s safe to embark on your tour. If canceled, you will be issued a rain check.

Weather Cancellation Policy:

  • Weather cancellations will not be made until the start of the tour depending on the current weather.
  • We ride rain or shine.
  • We are required to cancel if there is lightning or other severe weather.
  • We do not ride if its 100 degrees or above.
  • We will notify you if your tour will be cancelled due to weather.  DO NOT assume your tour is cancelled unless contacted by one of our representatives.
  • If we cancel before tour due to weather, you will receive a rain check to re-book tour.
  • If we cancel during the tour due to weather,  you will receive a rain-check for a seat on one of our public tours or for a re-book depending on when cancellation occurred during tour.
  • If your group decides against riding in the rain, you will not receive a rain-check.
  • Please dress appropriately for predicted weather conditions.

** Please call us if you run into an issue and need to cancel.  We will do our best to work with you.**

Who can ride?

All participants much be at least 18 years old, and if partaking in a bar tour, everyone riding must be at least 21.

Each seat holds up to 300 lbs. The bench positions have no restrictions.

We have a minimum height requirement of 5’3” for pedalers. The back seat is perfect for those who don’t exist within height and weight requirements.

What if I need to cancel?

Our cancellation policy is as follows:

  • 2 weeks prior to tour date = full refund of deposit
  • Within 1 week of tour = deposit or seat payment is non-refundable.  All sales/deposits within 1 week of tour are final
  • No Show/Last Minute Cancellation = NO REFUND

** Please call us if you run into an issue and need to cancel.  We will do our best to work with you.**

Tips for A Great Ride

  • When the pilot calls “PEDAL,” passengers should pedal.
  • When the pilot calls “BRAKING” passengers should stop pedaling.
  • When the pilot calls “COASTING,” passengers may quit pedaling.
  • If doing a bar tour, bring CASH – preferably lots of ones!
  • Tip your waitstaff.
  • Dress for the weather! In summer, leave the flip-flops in your car and wear something that straps to your foot.
  • Avoid loose clothing that can get caught in gears i.e. wigs, long scarves, flowing dresses, etc.
  • Bring your hand held device to plug in and play your own music. Or, rent our DJ equipment to kick it up a notch!
  • Wear the helmets we provide for your safety!

Contact Us

517-388-8439 or send us a message.